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Technician Access Settings

Use Technician Access to control what technicians can see and do in the technician app.

Open it from Settings > Team & Operations > Technician Access.

How early can technicians see their jobs?​

In Tech Visibility & Check-In, the Job Visibility setting controls how early technicians can see their jobs. Change it if technicians can see jobs farther ahead than you want.

Can I show a message when technicians check in?​

Yes. In Tech Visibility & Check-In, enter a message in Check-In Warning. Technicians see it while they check in.

Can one technician check in or clock in the whole team?​

Two toggles control this, both under Technician Portal Settings > Time & Attendance:

  • Check Teammates In/Out of Jobs controls checking in to and out of a job. It reads backwards from what you might expect:
    • Off: when a technician checks in to a job, the rest of the crew scheduled on that job's team is checked in with them automatically. Only teammates who are already clocked in for the day and not checked in to another job are included. At check-out, each teammate checks themselves out on their own phone.
    • On: nobody is checked in automatically. The technician picks which teammates to check in with them, and when they check out, picks teammates to check out under Crew on this job.
  • Clock In Team Members lets a technician clock teammates in or out for the day.
note

Picking teammates at check-in and check-out needs only Check Teammates In/Out of Jobs. Clock In Team Members doesn't affect checking in to or out of a job.

Which features can technicians use?​

Technician Portal Settings lists the features you can turn on or off for technicians, such as requesting time off. See Technician Mobile Workflows.

note

Future Job Visibility turned on or off here also applies in the MaidCentral mobile app, usually within a minute. The app still reads the other Technician Portal Settings from V2, so change those in V2 too until your technicians move to the Pulse technician app.

I turned on Future Job Visibility but technicians still can't see future jobs​

Wait a minute, then have the technician reopen the dashboard in the MaidCentral mobile app. If V2 pages still show the old setting, they can take up to an hour to catch up.

A technician can't see their jobs, or gets "location denied" when clocking in​

Try these in order:

  1. Make sure the technician app is up to date.
  2. Make sure the phone's software is up to date.
  3. Log out of the app and back in.
  4. If it still happens, contact MaidCentral Support. See How to Contact MaidCentral Support.

An office user who is also a technician can't clock in​

This isn't a known issue and it can have a few causes. Check whether the user is scheduled, and whether they clock in through the app or the kiosk.