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Login Verification Codes (2FA)

After a user enters their password, Pulse asks for a 6-digit verification code. The code is sent by text message or email.

Who has to use a verification code?​

Office users and anyone with higher permissions must use a code to sign in. Technicians are not required to by default.

A user didn't get their code​

Try these in order:

  1. Click Resend on the code screen.
  2. Switch to the other option. If the text didn't arrive, choose email.
  3. Check the user's phone number and email address on their record. If either is wrong, correct it and try again.
  4. If both match what the user is using and no code arrives, contact MaidCentral Support. See How to Contact MaidCentral Support.

A user got a code they didn't ask for​

Have them reset their password, and double-check their account information.