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How to contact MaidCentral Support

If you can't find the answer in the Help Center, submit a ticket to MaidCentral Support on the support site or by email. Support does not have a phone line.

Ways to get help​

I want to...Do this
Get a question answered or a problem fixedGo to support.maidcentral.com and use Submit a ticket, or email [email protected]. Tickets are answered 8:00 AM to 8:00 PM Eastern time.
Search help articlesOpen Help & Support in the left navigation and select Help Center. The Support item in your profile menu (top right) opens the same place.
Ask a question in plain wordsUse the MaidSense help assistant. See MaidSense Assistant.
Suggest an improvement or report something that feels wrongSubmit a ticket at support.maidcentral.com or email [email protected], the same as for a question or problem.
Check on feedback you sent earlierOpen Help & Support and select My feedback.
note

Your feedback conversations, the feedback form at the bottom of help articles, and the MaidSense chat all show a reminder: "Need help? Contact MC Support by submitting a ticket here or emailing [email protected]."

What to include in your ticket​

A complete ticket gets you an answer faster:

  • Your company name and the email you sign in with.
  • What you were trying to do, and what happened instead.
  • The exact wording of any error message.
  • The customer, job or employee involved, and the date. Don't include card numbers.
  • A screenshot, if you can.

Example ticket: "Payroll won't close for the week of Sept 15. The Close Wizard says a job clock is outside the day clock for one technician. Screenshot attached."

Some things your own office can do first​

Some changes can only be made by someone in your office who has the right role. Ask them before you contact Support:

I need to...Who can do it
Reopen a closed payroll periodAn Administrator or Group Administrator. See How to Reopen Payroll.
Turn tip settings on or offAn Administrator or Group Administrator. See Tips and Tip Management.