Managing Rooms
Rooms in MaidCentral Pulse work at two levels. The Room Master is a property-level library of every room in a home. Service Set Rooms are the rooms pulled from that library and assigned to a specific recurring service. Together they drive accurate time estimates, per-room pricing, and automated deep-clean tracking.
This article covers both levels — how to build and maintain the Room Master and how to assign those rooms to a service set.
Who Can Access This
| Role | Room Master | Service Set Rooms |
|---|---|---|
| Administrator | Full access — add, edit, delete | Full access |
| Office | Add and edit only | Full access |
| Sales | Add and edit only | Full access |
| HR Admin | Add and edit only | Full access |
| Payroll Admin | Add and edit only | Full access |
| Technician | No access | No access |
If the Room Master or Rooms tab is not visible, your role may not have permission. Contact your administrator.
Part 1 — The Room Master
The Room Master is the complete list of rooms for a specific property. It acts as the source of truth that service sets draw from. Every room you want to track — whether it will be cleaned on every visit or only occasionally — must exist in the Room Master first.
Where to Find the Room Master
- Go to Office > Contacts and open a customer record.
- Select Service Locations from the left navigation.
- Click a property card to expand it.
- In the Property Details card, open the Room Master accordion section.
How Rooms Are Organized
Rooms in the Room Master are grouped by their Room Type — a category you set when adding the room. The two primary categories are:
| Category | Examples |
|---|---|
| Wet Rooms | Kitchens, bathrooms, laundry rooms — rooms with plumbing fixtures |
| Dry Rooms | Bedrooms, living rooms, offices, hallways — rooms without plumbing |
The room table shows the following columns for each room:
| Column | Description |
|---|---|
| Room | The room's name |
| Location | Where in the home the room is (for example, "1st Floor" or "Basement") |
| DC | Deep Clean setting: A (Always), R (Rotate), or N (Never) |
| Last DC | The date this room was last deep cleaned |
| Time | Allowed cleaning time for this room, in minutes |
| Fee | The per-visit fee for this room |
| Actions | Edit button for that room row |
Adding a Room to the Room Master
Rooms are added from your company's room templates.
- In the Room Master section, click Add Room.
- The Add Rooms drawer opens with your company's room templates, grouped into Wet Rooms and Dry Rooms. Use the search box or the All, Wet, and Dry filters to narrow the list.
- Select each room you want to add. Use the quantity control on a selected room to add more than one of the same room (for example, three bedrooms), or use Select all.
- Click Add to save. The rooms appear in the Room Master table.
Each new room gets the template's name and room type. Its location starts out the same as the room name, its fee and allowed time start at zero (unless Request Room Scope Defaults is turned on, see Why do my Request Rooms show no time or fee?), and its deep-clean setting starts at Rotate. Edit the room afterward to set the location, fee, allowed time, and other details (see below).
If the drawer shows No room templates available, your company's room templates have not been set up yet, or all of them are inactive. They are configured in Settings > Quoting & Scopes > Rooms.
On the Classic Home Details page, the Room Master works differently: choose a room from the - Add Dry Room -, - Add Wet Room -, or - Add Other Room - dropdown and it is added right away. See Classic Experience Mode.
Editing a Room
Editing a room opens a drawer with two sections: Room Definition and Service Details.
To edit a room:
- Click the pencil icon on any room row in the Room Master table.
- The Edit Room drawer opens.
Room Definition fields:
| Field | Description |
|---|---|
| Room Name | Update the room's name (up to 50 characters) |
| Location | Update where in the home this room is |
| Room Type | Change the room type classification |
Service Details fields:
| Field | Description |
|---|---|
| Room Fee ($) | The dollar amount charged for this room per visit |
| Allowed Time (min) | How many minutes the cleaning team is allotted for this room |
| Deep Clean Rotation | Controls when deep-clean tasks run for this room — see Deep Clean settings below |
| Last Deep Clean | The date this room was most recently deep cleaned — used by the Rotate setting |
| Details of Work | Notes or special instructions specific to this room |
- Make your changes and click Save Changes.
Deep Clean Settings
The Deep Clean Rotation field controls whether extra deep-cleaning tasks are included when this room appears on a job.
| Setting | Code | What it means |
|---|---|---|
| Always | A | Every visit includes deep-clean tasks for this room |
| Rotate | R | The system decides based on the Last Deep Clean date — rotates deep cleans across visits |
| Never | N | Deep-clean tasks are never included for this room |
Use Rotate for most rooms. This lets the system spread deep cleans automatically across scheduled visits. Use Always for rooms that need extra attention every time, and Never for rooms that are always quick and don't need deep-clean extras.
Deleting a Room
Rooms can be deleted from the Room Master when they no longer exist in the property (for example, after a renovation). Use the delete option in the room management interface.
Deleting a room from the Room Master permanently removes it. If the room is linked to a service set, removing it from the master may affect the service's scope. Check your service set rooms before deleting.
Part 2 — Service Set Rooms
Service Set Rooms are the subset of the Room Master that a specific service actually cleans. Each service set has its own room list. Adding a room to a service set means that room gets cleaned (and billed) on every visit for that service.
Where to Find Service Set Rooms
- In the Service Locations tab, expand a property.
- Expand a service set card.
- Select the Rooms tab inside the expanded service set.
How Service Set Rooms Are Organized
Service set rooms are grouped into cards by category:
| Category | Color | Description |
|---|---|---|
| Wet Rooms | Blue badge | Rooms from the Room Master classified as wet — included in this service |
| Dry Rooms | Amber badge | Rooms from the Room Master classified as dry — included in this service |
| Other | Gray badge | Other included rooms |
| Request Rooms | Purple badge | Rooms in the Room Master that are not yet included in this service — available to add |
Room Table Columns
For each included room (Wet, Dry, Other), the table shows:
| Column | Description |
|---|---|
| Room | The room name from the Room Master |
| Last DC | The date this room was last deep cleaned |
| DC | The deep-clean rotation setting for this room in this service set |
| Time | Allowed cleaning time in minutes |
| Fee | Per-visit fee for this room |
| Remove | Trash icon to remove the room from this service set |
For Request Rooms (not yet included), the table shows:
| Column | Description |
|---|---|
| Room | The room name |
| Time | Allowed cleaning time |
| Fee | Per-visit fee |
| Add | Plus icon to add the room to this service set |
Why do my Request Rooms show no time or fee?
A room with no time or fee shows - and $0.00 in Request Rooms. When a room is added to the Room Master, or removed from a service set, and it has no time or fee yet, Pulse fills them in from that room's setup in Settings → Scopes of Work:
- Time comes from the room's minutes in the scope.
- Fee is that time at the service's hourly rate, or the scope's hourly rate for a fixed-price service. For example, a Kitchen set to 30 minutes on a $60/hour service gets a $30.00 fee.
When the home has more than one service, services with upcoming visits are used first, and among those a recurring service's scope wins (one-time and on-demand services are not recurring). Otherwise the larger time is used. A room that already has a time or fee is never changed, and rooms that were already at no time and no fee fill in the next time they are removed from a service set. To change the values, open the room's Edit Room drawer from the Room Master.
This feature may need to be turned on for your company. If Request Rooms still show no time or fee, contact your administrator.
Room Photos
Each included room (Wet, Dry, or Other) has a Photos column that shows how many photos are attached to that room. Photos help your team see the actual space before a visit — useful for identifying fragile items, layout quirks, or areas that need special attention.
To upload a photo:
- Open the Rooms tab for the service set.
- Click the vertical ⋮ menu on the right side of the room's row.
- Select Upload Photo.
- Choose an image file from your device. JPEG, PNG, WebP, and GIF files are accepted, up to 10 MB.
- The photo uploads and the Photos count updates for that room.
To delete a photo:
- Click the vertical ⋮ menu on the room's row.
- Each attached photo is listed by its title (or "Photo #" and its ID if it has no title).
- Select the photo you want to remove.
- The photo is deleted immediately and the Photos count updates.
Room photos are attached to a room within a specific service set, not to the Room Master. If the same room is included in more than one service set, upload photos separately for each one.
Adding a Room to a Service Set
Request Rooms are rooms that exist in the Room Master but haven't been added to this particular service yet. To add one:
- Open the Rooms tab for the service set.
- Find the room in the Request Rooms section.
- Click the + button on the right side of that room's row.
- The room moves from Request Rooms into the appropriate included room category (Wet, Dry, or Other).
Removing a Room from a Service Set
- Open the Rooms tab for the service set.
- Find the room in the Wet, Dry, or Other section.
- Click the trash icon on the right side of that row.
- The room moves back to the Request Rooms section and is no longer included in this service.
Removing a room from a service set does not delete it from the Room Master. The room stays on the property — it just won't be cleaned as part of this service until you add it back.
How the Two Levels Work Together
The Room Master and Service Set Rooms are designed to give you flexibility. A property might have ten rooms, but one service set covers the main living areas (five rooms) while another service set covers the full home (all ten rooms). Both services share the same Room Master — you just configure which rooms each service includes.
Here is the typical workflow:
- Add rooms to the Room Master first. The Room Master must have all rooms before they can be assigned to a service.
- Edit each room to set the fee and time. These values carry through to the service set's line items and pricing.
- Open the service set's Rooms tab. Select which rooms from the Room Master belong to this service.
- Set the Deep Clean rotation per room. Adjust the DC setting for each room based on how frequently it needs deep cleaning.
Tips
- Name rooms with enough detail to be useful. "Bathroom" is vague on a home with three bathrooms. "Main Bathroom (1st Floor)" and "Master Bathroom (Upstairs)" are clearer for your team.
- Use the Location field to help technicians. Technicians see the location on job details. Good examples: "1st Floor", "Basement Level", "Upstairs Hall".
- Set room fees when editing, not when adding. Fees can be $0 on creation and updated later. Don't leave them at $0 permanently — they flow directly into the service set's line items and affect billing accuracy.
- Use Rotate for most rooms. Always and Never are edge cases. Rotate gives the system the information it needs to spread deep-clean tasks intelligently across a customer's service visits.
- Set the Last Deep Clean date when taking over an existing customer. If you know when a room was last deep cleaned, record that date so the Rotate system starts with accurate data.
- Request Rooms are your "bench." They show you what's available on the property but not yet in this service. This makes it easy to add or remove rooms as a customer's needs change without deleting anything from the Room Master.
- Each service set has its own room list. Changes to the Rooms tab on one service set don't affect other service sets for the same property.
- Removing a room from a service set doesn't affect pricing on past jobs. Historical jobs retain the line items they were created with.
- Use room photos to set expectations. A quick photo of a room's layout or a fragile item helps your team prepare before they arrive.
Troubleshooting
| What you see | Solution |
|---|---|
| Room Master accordion is not visible | The property may need to be expanded first. Click the property card to open it, then look for the Room Master section in the Property Details card. |
| Add Room button is grayed out | Your role may not have permission to add rooms. Contact your administrator. |
| Add Rooms drawer shows "No room templates available" | Your company's room templates are not configured yet, or all of them are inactive. Ask your administrator to add or activate them in Settings > Quoting & Scopes > Rooms. |
| A room is not showing in Request Rooms | The room may already be included in this service set, or it may have been deleted from the Room Master. Check the other room categories in the Rooms tab first. |
| Fee or Time shows zero in the service set | The Room Master entry for that room has $0 or 0 minutes set. Edit the room in the Room Master to add the correct values, then they will appear here. |
| Rooms tab shows "No rooms configured for this service set" | No rooms have been added to this service yet. Use the Request Rooms section to add rooms from the Room Master. |
| I cannot remove a room from the service set | The remove icon may be unavailable if the service set has jobs in progress. Try again once the active jobs are completed or contact your administrator. |
| Deep Clean column shows a dash (–) | The room does not have a Deep Clean setting configured. Edit the room in the Room Master to set it to Always, Rotate, or Never. |
| Photo upload fails | The file may be larger than 10 MB or an unsupported type. Use a JPEG, PNG, WebP, or GIF file under 10 MB. |
Related Articles
- Service Locations — Properties, the Room Master, and the Service Locations tab overview
- Service Sets — Recurring service plans: frequency, scheduling, fees, and add-ons
- Customer Jobs — View jobs generated from a service set and see rooms included on each visit