Editing Time Entries

This guide explains how to directly edit, create, and delete time entries in MaidCentral Pulse. It covers all four clock types — day clocks, job clocks, event clocks, and breaks — and explains when to edit directly versus submitting a correction request.

Who Can Access This

Role	Access Level
Administrator, Group Administrator	Create, edit, and delete all entry types
Office, Sales, HR Admin, Payroll Admin	View entries, and approve or deny correction requests. They can't edit, create, or delete entries directly.

note

If you don't see edit options on time entries, your role can't make direct changes. Ask an Administrator or Group Administrator in your office, or submit a correction request.

When to Edit vs Submit a Correction

MaidCentral Pulse offers two ways to fix incorrect time entries:

Method	When to Use	Who Can Do It
Direct Edit	You have permission and the entry is not in a locked payroll period	Administrators and Group Administrators
Correction Request	You don't have edit permission, or you want an approval trail	Any user can request. Office, Sales, HR Admin, Payroll Admin, and Administrators approve or deny.

Direct editing changes the record immediately. Use this when you need a quick fix and have the authority to make the change.

Correction requests go through an approval workflow. Use this when a technician needs to fix their own times, or when your company requires manager approval for time changes.

How to Open the Edit Drawer

You can edit time entries from two places on the Time page:

From the Timeline View

1. Navigate to Office > Time
2. Click any clock entry block on the timeline
3. The detail drawer opens in view mode
4. Click Edit to switch to edit mode

From the Table View

1. Navigate to Office > Time and switch to the Table tab
2. Find the entry you want to edit
3. Click the edit icon on the row (pencil icon)
4. The edit drawer opens directly

Edit button tooltips by entry type:

• Day clock: "Edit clock in" or "Edit clock out"
• Job clock: "Edit timesheet"
• Event clock: "Edit event clock"
• Break: "Edit break"

Editing Day Clocks

The Edit Day Clock drawer lets you adjust a technician's shift start and end times.

Editable Fields

Field	Required	Description
Start Date & Time	Yes	When the shift started (date and time are separate fields)
End Date & Time	No	When the shift ended. Leave blank for an open (in-progress) clock.
Work Start Date & Time	No	Optional field to track when actual work duties began
Reason for Change	No	Explanation of why the times were changed (up to 250 characters)

The Technician and Clock Date fields are shown but cannot be changed in edit mode.

Overnight Shifts

Day clocks support shifts that span midnight. The separate date and time fields let you set a start time on one day and an end time on the next (for example, 11:00 PM to 2:00 AM).

Save Options

• Click Save to apply the changes immediately
• Click Send for Review to submit the change as a correction request instead of saving directly

Editing Job Clocks

The Edit Timesheet drawer lets you adjust a technician's arrival and departure times for a specific customer job.

Editable Fields

Field	Required	Description
Start Date & Time	Yes	When the technician arrived at the job
End Date & Time	No	When the technician left. Leave blank for an in-progress entry.
Team Position	Yes	The technician's role on the team (Captain, Teammate, Solo, Trainee)

Payroll fields (only for users who can process payroll, which is Administrators and Group Administrators):

Field	Description
Fee Split Percent / Base Pay	On a Fee Split clock, the technician's percentage of the job fee. On Hourly and Team Hourly clocks, the dollars per hour this clock pays.
Pay Type	Hourly, salary, commission, etc.

Other users will not see these fields.

The Technician field is shown but cannot be changed in edit mode.

Editing Event Clocks

The Edit Event Clock drawer lets you adjust times for scheduled events like meetings or training.

Editable Fields

Field	Required	Description
Time In	Yes	When the technician arrived at the event
Time Out	No	When the technician left. Leave blank for in-progress events.
Position	Yes	Team role during the event

The Duration is calculated and displayed automatically as you change the times. The Technician field cannot be changed in edit mode.

Editing Breaks

The Edit Break drawer lets you adjust break start and end times.

Editable Fields

Field	Required	Description
Start Time	Yes	When the break started
End Time	No	When the break ended. Leave blank for in-progress breaks.

The Break Type is shown but cannot be changed in edit mode. The Duration updates automatically when you adjust the times.

Creating New Entries

You can create new time entries from the Timeline or Table view when a technician is missing a clock record.

1. Find the technician's row or a scheduled entry without a corresponding clock
2. Click the add action
3. If prompted, choose the entry type (day clock, job clock, event clock, or break)
4. Fill in the required fields in the create drawer
5. Click Save or Create Entry

For details on creating each type, see the dedicated articles: Day Clocks, Job Clocks, Event Clocks, Breaks.

Common fixes

I need to...	Do this
Remove a job clock from a job	Open the job clock on Office > Time and click Delete.
Fix a clock that was started at the wrong home	The job can't be changed on an existing clock. Delete the wrong clock, then create a new job clock on the correct job.
Fix a duplicate day clock or duplicate job clock	Open the extra entry and delete it. Keep the one with the right times.
Add a missed check-in or check-out time	Edit the entry and set the Start or End Date & Time, or have the technician submit a correction request for you to approve.
Change the technician on an entry	Delete it and create a new entry for the right technician.

Deleting needs an Administrator or Group Administrator, and the date must not be in a closed payroll period. If it is, reopen the period first. See How to Reopen Payroll.

Deleting Time Entries

You can delete any time entry that you have permission to remove.

1. Open the entry from Timeline or Table view
2. Click the Delete button
3. A confirmation dialog appears with the message: "This action cannot be undone."
4. Click Delete to confirm

warning

Deleting a time entry is permanent. If the technician actually worked during that time, consider editing the entry instead of deleting it.

You can also delete entries directly from the Table view by clicking the delete action in the row menu.

Payroll Lock Protection

When a date falls within a closed payroll period, the Time page shows a lock banner:

"The payroll period has been finalized. Editing and creating time entries for this period is disabled."

When locked:

• Edit buttons are disabled or hidden for entries on locked dates
• Create actions are blocked for locked dates
• Delete actions are blocked for locked dates
• The entry drawer will not allow saving changes

You can still view entries on locked dates. To make changes to a locked period, a payroll administrator must reopen the period first.

Validation Rules

The system enforces these rules when saving edits:

Rule	Applies To
Start time is required	All entry types
End time must be after start time	All entry types (if end time is provided)
Team position is required	Job clocks and event clocks
Technician cannot be changed	All entry types (in edit mode)
Break type cannot be changed	Breaks (in edit mode)
Base percent must be 0–100	Job clocks (payroll admin field)

If any validation fails, an error message appears and the entry is not saved.

Tips and Best Practices

• Edit directly when you have permission and need a quick fix. It is faster than the correction request workflow.
• Use "Send for Review" when you want an approval trail, even if you have direct edit permission. This creates documentation of who requested and who approved the change.
• Check the payroll lock banner before attempting edits on past dates. If locked, you will need to ask a payroll admin to reopen the period.
• Fill in the Reason for Change when editing day clocks. Even though it is optional, it creates a useful audit trail.
• Verify the Duration after editing times. The calculated duration updates automatically — glance at it to confirm the hours look correct.
• Don't change pay type or base percent unless you are a payroll administrator and understand the impact on pay calculations.

Troubleshooting

Issue	Solution
No edit button on an entry	Only Administrators and Group Administrators can edit directly. Ask one of them, or submit a correction request.
Edit button visible but save fails	The date may fall in a locked payroll period. Check for the lock banner at the top of the Time page.
Can't change the technician on an entry	Technician cannot be changed in edit mode. If the entry is assigned to the wrong person, delete it and create a new one for the correct technician.
Pay type and base percent fields not visible	These fields are only shown to users who can process payroll: Administrators and Group Administrators.
"End time must be after start time" error	Check that the end date and time are later than the start. For overnight shifts, make sure the end date is the next day.
Saved changes don't appear in the table	Refresh the page or click the Refresh button. The table should update automatically, but a manual refresh can help.
Payroll shows negative hours	A negative number means a timesheet error. Check the entry's start and end times, and any breaks, then correct them.
Want an approval trail for a change	Use Send for Review instead of Save. This submits a correction request that goes through the approval workflow.

Related Articles

• Day Clocks — Creating and managing shift clock entries
• Job Clocks — Creating and managing per-job clock entries
• Event Clocks — Creating and managing event clock entries
• Breaks — Creating and managing break entries
• Timesheets Overview — Overview of the Time page and all views
• Time Clock Changes — The correction request and approval workflow