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Account and Access

I cannot sign in​

  • Confirm email and password are correct
  • Use password reset flow from login screen
  • Confirm account has active access to your branch

Sign in says "Too many sign-in attempts"​

This message means too many sign-in requests came from your office's network in a short time. It is not an account lock, and your password is not wrong, so you do not need to reset it.

  • Wait the time shown on the sign-in page (at most 15 minutes), then sign in again
  • Everyone signing in from the same office network shares this limit, so others may see the same message at the same time
  • If it keeps happening after the wait, contact support

I cannot see a page or action​

  • Verify role permissions with your administrator
  • Confirm required feature is enabled for your company
  • Sign out and sign back in after role or branch changes

Branch data looks wrong​

  • Verify current branch selection in the app
  • Refresh after switching branches
  • Contact support if branch assignment appears incorrect