Understanding AI Credit Usage
Each MaidSense AI feature uses credits. This guide helps you understand how credits are consumed and how to optimize your usage.
The Settings > AI Credits page (and the Credits tab in the MaidSense Command Center) only appears once your company has at least one credit-consuming AI feature enabled — Receptionist, Communication Agent, Tech Sentiment, or Insights. If you don't have any of those on, you won't see a Credits area at all, since there's nothing to track yet.
Credit Costs by Feature
Communication Agent (Drafting)
MaidSense drafts emails and text messages for staff to review and send before they go out.
| Feature | Credits | Description |
|---|---|---|
| Draft Email | 2 | AI-powered email drafting with context |
| Draft SMS | 1 | Concise SMS message drafting |
| Draft Response | 1 | Quick reply suggestions |
Communication Agent is off by default — your administrator can turn it on in your feature settings if your team wants AI-drafted messages.
Analysis
| Feature | Credits | Description |
|---|---|---|
| Sentiment Analysis | 1 | Analyze customer sentiment |
| Churn Risk Analysis | 3 | Comprehensive churn assessment |
| Customer Insight | 2 | Deep customer analysis |
| Alert Enrichment | 1 | Context for dashboard alerts |
AI Receptionist
| Feature | Credits | Description |
|---|---|---|
| AI Phone Call | 3 | Full AI-powered call handling |
| Voicemail Summary | 1 | Transcription and summary |
Free Features (No Credits)
- Customer Health Scores (mathematical calculation)
- Basic suggestions and recommendations
- MaidSense Assistant chat (the Q&A assistant your team asks business questions) — included in your subscription and not metered against credits, unlike Communication Agent drafting above
Viewing Usage
Current Balance
Your credit balance is shown in:
- The top navigation bar
- Settings > AI Credits
- AI feature dialogs
Transaction History
View all credit transactions in Settings > AI Credits > History:
- Filter by transaction type (purchase, usage, etc.)
- Filter by date range
- See per-operation details
Usage Breakdown
See how credits are consumed in Settings > AI Credits > Usage:
- Breakdown by operation type
- Percentage of total usage
- Trends over time
Optimizing Credit Usage
Use SMS Instead of Email
When appropriate, SMS drafts use 1 credit vs 2 for email.
Batch Similar Operations
Some operations share context, making them more efficient when done together.
Check Before Complex Analysis
Churn analysis uses 3 credits. Consider if sentiment analysis (1 credit) provides enough insight.
Monitor Usage Patterns
Review your usage breakdown regularly to identify areas for optimization.
Estimating Monthly Usage
Light Usage (~100 credits/month)
- A few AI-drafted emails per day
- Occasional sentiment analysis
Moderate Usage (~500 credits/month)
- Regular AI communication drafting
- Weekly churn analysis
- Daily alert enrichment
Heavy Usage (~2,000+ credits/month)
- High-volume AI receptionist calls
- Extensive customer analysis
- Multiple users actively using AI features
FAQ
Why did an operation use more credits than expected? Check the operation type. Complex operations like churn analysis use more credits than simple drafts.
Can I see who used credits? Yes, the transaction history shows the user for each operation (if available).
Do failed operations use credits? No, credits are only consumed when an operation completes successfully.
How can I reduce credit usage? Focus on the highest-value AI features for your workflow. Not every task needs AI assistance.
Related Articles
- Purchasing AI Credits -- Buy credit packs and manage your balance
- MaidSense Identity and Personality -- Configure how MaidSense introduces itself to customers